Revised GCP Architecture with Critical Services¶
Updated Service List¶
The revised architecture retains the existing WxCC and network services and layers in critical security, compliance, and MLOps capabilities. The table below shows which services carry over from the original design and which are newly added for production readiness.
| Category | Service | Status |
|---|---|---|
| WxCC Core | CCAI Insights (replaces Speech-to-Text + NLU) | Existing |
| WxCC Core | Agent Assist | Added |
| WxCC Core | Dialogflow CX | Existing |
| WxCC Core | BigQuery (WxCC) | Existing |
| WxCC Core | Cloud Storage (Recordings) | Existing |
| WxCC Core | Vertex AI Training (Churn/CSAT) | Existing |
| Security & Compliance | VPC Service Controls | Added |
| Security & Compliance | Cloud DLP | Added |
| ML Operations | Vertex AI Explainable AI | Added |
| ML Operations | Vertex AI Model Monitoring | Added |
| ML Operations | Vertex AI Feature Store | Added |
| Performance | Memorystore (Redis) | Added |
| Network AI | Network AI services | Unchanged |
| Infrastructure | Core infrastructure | Unchanged |
The additions are concentrated in security/compliance (VPC Service Controls, Cloud DLP) and ML operations (model monitoring, explainability, feature store), which together bring the platform to production and PCI-DSS readiness.